FAQ

Frequently Asked Questions

HOW CAN I TRACK MY ORDER?

Once your order has been shipped, you will receive a confirmation email with a tracking link. Click the link to check the delivery status directly on our Track Your Order page.

CAN I CHANGE MY ORDER AFTER PLACING IT?

We process orders quickly to ensure fast delivery. Unfortunately, this means we are unable to modify an order once it has been placed. Please double-check all details before completing your purchase.

HOW DO I RETURN AN ITEM?

If you’re not satisfied with your purchase, you may request a return within 14 days of receiving your order, as long as the item is in perfect condition (unworn, unwashed, with original tags) and is not a promotional or non-returnable item.

To start the process, please contact us at allo@allofy.com.

For more information, please refer to our Return Policy.

WHAT IF THE ITEM I WANT IS OUT OF STOCK?

We frequently restock popular items. To be notified when an item is available again, sign up with your email on the product page.

I ENTERED THE WRONG SHIPPING ADDRESS – CAN I CHANGE IT?

If your order has not yet been shipped, we may be able to update your shipping address. Contact us as soon as possible at allo@allofy.com.

If your order has already been dispatched, unfortunately, we are unable to make any changes.

WHAT SHOULD I DO IF I RECEIVE AN INCORRECT OR FAULTY ITEM?

We’re sorry for any inconvenience. Please email us at allo@allofy.com within 30 days of receiving your order, including:

• Your order number

• The product name/code

• A photo of the item and a description of the issue

We will resolve the issue as quickly as possible.

I FORGOT TO APPLY MY DISCOUNT CODE – CAN I STILL USE IT?

Unfortunately, we are unable to apply discount codes after an order has been completed. Please make sure to apply any promotional codes before finalizing your purchase.